Terms of service

Last Updated: 01-March-2026

Welcome to HeartCraft Fashions. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.


1. General Information

This website is owned and operated by HeartCraft Fashions. Throughout the site, the terms “we”, “us”, and “our” refer to HeartCraft Fashions (Registered Trademark)
By visiting our website or purchasing any product from us, you agree to comply with these Terms & Conditions, including all policies referenced herein.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice. Continued use of the website constitutes acceptance of such changes.


2. Product Information & Accuracy

  • We strive to display product images, colors, designs, and descriptions as accurately as possible. However:
  • All products are handcrafted or imitation jewellery, and slight variations in color, finish, design, size, or weight may occur.
  • Actual product colors may vary due to lighting, photography, screen resolution, or device settings.
  • Such minor variations shall not be considered defects or grounds for return or dispute.
  • All product specifications are approximate and subject to improvement or modification without prior notice.


3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes, duties, shipping charges, or international customs fees (if any) are payable by the customer.
  • HeartCraft Fashions reserves the right to correct pricing errors or cancel orders arising from incorrect pricing or technical issues.
  • Orders will be processed only after successful payment confirmation.


4. Order Acceptance & Cancellation

Placing an order does not constitute automatic acceptance.

HeartCraft Fashions reserves the right to accept or reject any order at its sole discretion.

We may cancel orders due to:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Suspicious or fraudulent transactions

If an order is cancelled after payment, the applicable refund will be processed as per our Refund Policy.


5. Shipping & Delivery

  • Dispatch timelines mentioned are estimates and not guaranteed delivery dates.
  • Delays caused by courier partners, customs clearance, natural events, or
  • unforeseen circumstances are beyond our control.
  • Risk of loss or damage passes to the customer upon delivery confirmation by the courier.
  • International customers are responsible for customs duties, import taxes, or local charges imposed by their country.


6. Returns, Exchanges & Refunds

  • Due to the nature of premium imitation jewellery and sarees:
  • Products are eligible for return or exchange only as per our Return & Exchange Policy.
  • Items must be unused, unworn, and returned in original packaging.
  • Slight color differences, personal preference, or styling expectations are not considered defects.

HeartCraft Fashions reserves the final decision regarding return approvals.


7. Intellectual Property

All content on this website including:

  • Images
  • Product designs
  • Logos
  • Videos
  • Text
  • Branding elements

are the exclusive property of HeartCraft Fashions and may not be copied, reproduced, or used without written permission.

Unauthorized use may result in legal action.

 

8. Product Care & Liability

Imitation jewellery requires proper care. Customers are advised to: Avoid exposure to water, perfumes, chemicals, and moisture.
Store products properly after use.

HeartCraft Fashions shall not be liable for damage caused due to improper handling, storage, or normal wear and tear.

 

9. Limitation of Liability

  • HeartCraft Fashions shall not be liable for: Indirect or consequential losses
  • Delay in delivery caused by third-party logistics
  • Allergic reactions or sensitivities (customers should review materials before purchase)
  • Our maximum liability shall not exceed the value of the purchased product.

 

10. User Responsibilities

By using this website, you agree: Not to misuse the website or attempt unauthorized access.

  • To provide accurate billing and contact information.
  • Not to engage in fraudulent or illegal activities.

 

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Delhi, India.

 

12. Contact Information

For any queries regarding these Terms & Conditions, please contact:

HeartCraft Fashions
Email: support@heartcraftfashions.com 
Contact: WhatsApp at +91 8800900618