Shipping policy
Domestic Shipping (INDIA):
- At HeartCraft Fashions, we take great care in delivering your products to you, and we partner only with reputed national couriers. For shipping within India, we charge a flat Rs.100 shipping fee.
- Orders are typically delivered within 3-10 working days. Unexpected delays due to unforeseen circumstances may occasionally occur.
- Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes & any other restrictions subjected to government
- Orders cannot be shipped to PO boxes or military addresses. Rural addresses may require additional days for delivery.
INTERNATIONAL
- International delivery incurs an additional charge of Rs. 2500/- at checkout.
- Duties and taxes as per the destination country's regulations are to be borne by the customer. Please check with your local customs office for specific charges.
- International orders are typically delivered within 10-15 working days. Delays due to customs clearance or other factors may occasionally occur.
- As International order shipping charges significantly changes based on location and weight, hence for more clarity of international shipping charges, please contact us at support@heartcraftfashions.com or WhatsApp us at +91 8800900618. Once you place order, our customer support team will also connect you for more clarity on applicable charges.
REFUND POLICY:
- Refunds will be issued in the form of store credit upon successful return and quality check of the product.
- The store credit will be valid for 3 months from the date of issuance.
- Refunds will not be provided for customized or personalized orders unless the product is defective or damaged.
- If a product is found defective, a full refund or replacement will be processed based on customer preference.
- For more details, please visit our Returns & Exchanges page.